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FREQUENTLY ASKED QUESTIONS

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Check in time is from 2pm until 7pm. If you are going to be later than 7pm we just ask that you contact us to let us know to expect you later. We do not accept check ins after 10:30pm. The last car ferry is 10pm

Short answer NO. We understand that you are eager to get your holiday started or might have a wedding to go to, but we are a small team and we only have 4 hours per day to clean and attend to any maintenance in the units. This may seem like a lot of time but 4 hours across 15 units is not much at all. We have high standards and we cannot achieve those with guests checking in early.

Our standard checkout time is 10am. We do charge late fees for those who fail to checkout on time. As mentioned above, we value the 4 hours between guests. 

We are available daily from 8am to 7pm. In emergencies there is a 24 hour phone number in your compendium.

No we are not. We understand your pets mean alot to you but we need to guarantee to our guests who suffer allergies that we are a pet free motel.

Yes we do. We have service signs in all rooms for guests to use to indicate whether they would like a service. We don’t however change towels everyday. Due to our water restrictions we will change your towels every second day. Daily we will remove your rubbish and replenish your amenities.

We offer free limited availability parking in front of the Reception, one car per unit. There is parking available for those in the Apartments but height restrictions do apply. We also overlook the Village Green which has parking available for guests.

Yes we do subject to availability. When booking please mention you need it in your comment section and we will do our best to accommodate this request.

Yes we do, we have portacots, highchairs and a baby bath. When booking just mention what you require and we will have it set up in your room when you arrive.

We have a standard kitchenette across all our units. This being a bar fridge/freezer, 2 ceramic cooktop and microwave. We have glassware, crockery, cutlery, pots and pans, utensils and the kitchen sink. We offer some Dilmah teas and ONE fair trade range of hot drinks. Upon arrival we start you off with a bottle of fresh milk.

Yes all our bathrooms have a hairdryer and powerpoints in the bathroom for easy use.

We offer a limited range of bathroom amenities from the Forest and Bird range. We have soap, bodywash, shampoo and conditioner.

Yes, although all our rooms and outdoor areas are smoke/vape free, we do have a picnic table set up on the lawn for those who require it.

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