Hananui Logo

POLICIES

Payment Policy

You will be charged the full amount of your booking 7 days prior to your arrival, unless already paid when booking. Hananui Lodge and Apartments reserve the right to charge for any damages incurred including the removal of any offensive odours such as cooking, tobacco smoke or any other such odours.
Tariff includes the New Zealand Goods and Services Tax of 15%

Cancellation Policy

Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
NO SHOWS will be charged at 100% of the booking cost.
For your own peace of mind please ensure you have comprehensive travel insurance.

For any booking cancelled for covid-related reasons (lockdowns, isolation orders etc), full refunds will be given to NZ residents. International guests please get in touch for your covid policy

Child Policy

Cots are provided, FREE OF CHARGE. If your child will not require a bed please exclude them from the booking numbers but mention them in the special requirement field on the booking.
Children under 2 are free of charge.

Check-In Policy

Check In Time: 2.00pm (or alternative time by prior arrangement).
Check Out Time: 10.00am (late fees will apply).
No pets are allowed on-site. (you will be asked to leave and no refund will be given).
No smoking in or around the units. Please ask at reception for smoking area.
Quiet Time From 10:00PM until 8:00AM.
Parties/events are not allowed. (you will be asked to leave and no refund given).

Contact Info

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